Malware and Computer Security Incidents: Handling Guides


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Step 1: Plan

Malware definition – What is it and how to remove it | Malwarebytes

Passwords can make or break a company's cyber security system. Include guidelines on password requirements for instance a combination of lower case and upper case letters and numbers , how to store passwords no post-its on your monitor! Also, warn employees not to use the same passwords on different sites. Describe the different kinds of phishing emails and scams employees can be presented with and how to spot something fishy. If employees receive an email that looks out of the ordinary, even if it looks like an internal email sent by another employee, they must check with the sender first before opening attachments.

When in doubt, go to the company website instead of clicking on a link in an email. Scams can also be perpetrated over the phone, so warn employees about people calling and asking for confidential company information.

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Inform employees to update anti-malware programs, web browsers and other programs regularly and do full malware scans at least once a week. Attackers are often after confidential data, such as credit card data, customer names, email addresses, and social security numbers. When sending this information outside of the organization, it is important that employees understand they cannot just send the information through email.

A secure file transfer system must be used that encrypts the information and only allows the authorized recipient to access it. In some cases it will be appropriate for the IM to work with the customer to determine the criticality level. Incident affecting critical systems or information with potential to be revenue or customer impacting. Case update sent to appropriate parties on a daily basis during critical phase. If CSIRT involvement is necessary to restore critical systems to service then case update will be sent a minimum of every 2 hours.

Case update sent to appropriate parties on a weekly basis during resolution phase.


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Incident affecting non-critical systems or information, not revenue or customer impacting. Employee investigations that are time sensitive should typically be classified at this level. Possible incident, non-critical systems.

1. Viruses

Incident or employee investigations that are not time sensitive. The period of time in the case lifecycle when active incident response is required in order to ensure the successful resolution of the case. Detection, assessment, triage, containment, evidence preservation, initial recovery. The period of time in the case lifecycle when active incident response is not required to successfully resolve the case. Evidence collection, analysis and investigation, forensics, remediation, full recovery, post-mortem. Sensitivity Classification.

Typically the IM will determine the sensitivity level.

In some cases it will be appropriate for the IM to work with the customer to determine the sensitivity level. It is not necessary to include these parties on all interim communications that occur throughout the life of a case, just the case updates and summary. Scope It is critical that the CSIRT provide consistent and timely response to the customer, and that sensitive information is handled appropriately.

Compromised Information S1 Attempted or successful destruction, corruption, or disclosure of sensitive corporate information or Intellectual Property. This includes malware -infected hosts where an attacker is actively controlling the host. Computer-related incidents of a criminal nature, likely involving law enforcement, Global Investigations, or Loss Prevention. Internal Hacking S1, S2, S3 Reconnaissance or Suspicious activity originating from inside the Company corporate network, excluding malware. Malware S3 A virus or worm typically affecting multiple corporate devices. This does not include compromised hosts that are being actively controlled by an attacker via a backdoor or Trojan.

Consulting S1, S2, S3 Security consulting unrelated to any confirmed incident.

Deliberate violation of Infosec policy. Inappropriate use of corporate asset such as computer, network, or application. Unauthorized escalation of privileges or deliberate attempt to subvert access controls. The download malware and computer copyright is also sure.

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Malware and Computer Security Incidents: Handling Guides Malware and Computer Security Incidents: Handling Guides
Malware and Computer Security Incidents: Handling Guides Malware and Computer Security Incidents: Handling Guides
Malware and Computer Security Incidents: Handling Guides Malware and Computer Security Incidents: Handling Guides
Malware and Computer Security Incidents: Handling Guides Malware and Computer Security Incidents: Handling Guides
Malware and Computer Security Incidents: Handling Guides Malware and Computer Security Incidents: Handling Guides

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